Jubil ID: 130

Company: Adobe

Location: San Jose, CA

Description:
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum
a leader in the fast-paced world of connectivity
and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives
fuels businesses
and drives innovation. A career at Optimum means yo

Qualifications:
Degree in Computer Science
Engineering or related field; or 10 years of software product development with increasing leadership experience Exhibits natural and intuitive stakeholder and user empathy Proven track record delivering chat
chatbot
voice user interface
workforce management and other contact center technologies required Ability to make informed decisions under pressure and effectively manage engineering deliveries in support of an exceptional customer experience Demonstrated ability to drive process improvements and optimize operational efficiency Project management skills and the ability to oversee multiple initiatives concurrently At Optimum
we're fueled by our four core pillars: Taking Ownership
Upholding Transparency
Creating Community
and Demonstrating Expertise

Benefits:
Pay is competitive and based on a number of job-related factors
including skills and experience The starting pay rate/range at time of hire for this position in the posted location is $161
186.00 - $230
265.00 / year

Responsibilities:
We are seeking a skilled and accomplished Senior Director
AI Customer Engagement Platforms Engineering that has shipped multiple high quality contact center applications to lead our growing software engineering team for sales
care and support services Reporting to the SVP
Product Development
the Senior Director is responsible for delivering state of the art experiences for our customers and employees that are low latency and highly available The Senior Director will recruit
lead
and mentor software engineers that develop multiple applications using iterative and empirical approaches They will collaborate with product management
design
and contact center operations to systematically define and deliver human centric products that make Optimum a trusted service provider The role is pivotal in ensuring our employees and customers are delivered experiences that meet their needs and wants
while driving returns on investments The Senior Director will level up our engineering strategy and operations by applying rigorous architecture
software design
documentation
automation and quality assurance principles ultimately being measured by their end users’ satisfaction Leads
mentors
and scales the contact center engineering team as well as championing a strong devops culture Delivers applications that achieve 5-star ratings from their users Employs the art and science of software engineering to be a leader in establishing product vision and strategy Develops and implements comprehensive processes that increases delivery velocity without compromising quality across multiple teams Guides the adoption of new data formats
data stores
and patterns for performance and data locality
consulting regularly across teams for input / feedback Defines and models practices and culture that values and encourages cross-functional collaboration Defines and implements cross-org monitoring and response policies Regularly interacts with end users